Frequently Asked Questions

Got a question? Feel free to contact us

Safe to book with us
Is it safe to book with Asian Overland Services?
Yes. It is definitely safe to book with Asian Overland Services as we are listed with Sabah Tourism Board as licensed local operator. Please be aware that there are several reported fraud/bogus promising websites selling the tours packages without licensing. They can operate from other parts of the world. Do ensure you should receive proper invoice, confirmation & tour itinerary from legal local operators with indication of company address, contact numbers and vehicle type. Do not let these scammers spoil your vacation.
Why Choose Asian Overland Services?
Why should I book with Asian Overland Services?
We are a leading licensed Land Tour Operator in Malaysia, supported the Malaysian Association of Tour & Travel Agents (MTTA). We have a strong network in Borneo and serve thousands of tourists from around the world every year.

Our Tourist Guides are licensed by Ministry of Tourism & Culture Malaysia.
Our tour packages rates are most competitively price with a high standard service quality, with no hidden costs.
We provide clean and reliable vehicles for you to travel comfortably in while on tour.
We provide personalized and dedicated services – your holiday trip can be tailor-made to include tour or with multiple tours, accommodations anywhere in Sabah.

Your safety is always our highest priority and our tour guides are trained to handle crisis and emergencies.

When is a good time to visit Sabah Borneo?
The climate in Sabah Borneo is Equatorial/Tropical – generally hot and sunny all year round with scattered unpredictable rains. The temperature in the lowlands is about 32 degrees centigrade and highlands about 21 degrees Centigrade. Theoretically, the monsoon season is from November to February but as we are in a tropical country, there is really not much difference in seasons throughout the year. Hence anytime is considered a good month to visit Sabah Borneo.
Are your tours conducted daily?
All Tours are conducted daily even during weekends and public holidays unless fully booked or otherwise stated. If you wish to have customized or private tours, please book early to avoid disappointment.
What is a SIC (Seat in Coach)?
Seat in Coach, is the term used for sharing in transfer or tour, therefore guests that are in SIC basis will be sharing a vehicle and may have other tourists with them on the tour. There may be multiple pickups and drop-offs throughout the journey. Do expect some short waiting time.
What types of transportation are used usually in a tour?
Asian Overland Services uses a variety of transportation including comfortable tourist coaches/van/cars to provide our guests with the safest and most efficient transportation in each area. For local daily tours, it all depends on the group size. Depending on the circumstances we do use a coach for bigger volume and private cars for small number of SIC.
What type of food is typical of Borneo?
Borneo food is mostly of Asian influence with an extensive variety of fare. The staple foods in the highlands, jungle and rural areas include rice, noodle, meat, fish and vegetable dishes and fresh fruits. Finding food in Kota Kinabalu city is usually very easy with many restaurants catering to different tastes such as Italian, Western, Chinese, Japanese, Korean, Indian and Vietnamese. The most popular menu selection will be fresh seafood and mostly widely available in the city.
Do I need malaria vaccination or tablets when travelling in Sabah?
Although there are no recorded cases of our guests infected with Malaria, we cannot guarantee that there is no malaria present in rural areas of Borneo. Malaria vaccination – whilst not a requirement, may be advisable for adventurous, deep jungle treks in rural areas of Borneo.

If you are traveling to tourist areas such as Kota Kinabalu city, beaches, or tour destinations listed in our website, it is not necessary. If you are traveling to Sandakan, Tabin, Danum Valley, etc. for wildlife sightings or jungle trekking, we advise all our guests to take all preventive measures against mosquito bites especially during dusk to dawn.

To minimize the risk of being bitten, it is advisable to wear clothes that cover most of your skin and to use insect repellent. Also it is advisable to keep your chalet door close from dusk to dawn to prevent mosquitoes entering your room, sleep in air-conditioned or well-screened rooms.

If you need to take preventive medicine, discuss with your doctor the best ways for you to avoid getting sick with malaria.

Do you cater for special dietary requirements?
I have a special dietary requirement. Do you cater for vegetarians?
Absolutely. Please inform our sales consultant when making a booking and upon receiving your tour itinerary, please ensure your dietary requirement is written clearly. Though vegetarians can be easily accommodated in most areas, options typically leave out the meat rather than adding vegetarian mainstays such as tofu, beans, or nuts.

Vegetarianism represents only a very small section of our population.

Please note that unfortunately, we cannot guarantee that special requirements can always be met. In tour packages where meals are served buffet style, we suggest that you leave out the meat.

Is it best to pre-book the tours?
Is it best to pre-book the tours or should I wait until I arrive at my destination?
We do accept last minute booking but subject to tour availability. However for a peace of mind and confirmed departure of tours, we suggest that you pre-book at least one week in advance especially for tours that involve accommodation.
Do you offer discounts if we book multiple packages with you?
Absolutely! Please check with our sales consultant when making an inquiry. Also do check out the periodical tour and hotel discount and the latest offers and promotions in our website.
How can I customize my tour?
When you have a few tours that you wish to combined, we can customize it so that it will fit perfectly to your dream vacation. Email us your selected places of interest and we will draw up an itinerary to fit to your program.
Will I pay more for a customized tour?
There are no hidden costs; the customized program will be presented according to the price and what is stated in the itinerary.
How do I make a booking?
Once you have decided on your preferred tour package, email or call us to confirm. An invoice will be issued to you where you will need to make a deposit payment to secure your booking. Full payment is required one (01) month prior to tour commencement.
What is the best payment method for my booking?
We offer the following payment options:

  • Direct Bank-In or Wire Transfer – Malaysian Ringgit
  • Credit Card Payment (3% Convenience Fee) – Charged in Malaysian Ringgit

Bank Account No: 312-143-280-684
Bank Address: No. 36, JALAN SULTAN ISMAIL, 50250 KUALA LUMPUR.

I have an emergency and I can’t proceed with the tour
What happened should I have an emergency, and I can’t proceed with the tour? Can I postpone the dates?
Absolutely! However, we have term and condition that we observe, as we have arranged fees and payment to secure on the reservation of your tour therefore this term below will apply;

Amendment to bookings after payment is made will be charged at a minimum of RM30 per service amendment in addition to any charges as levied by the airlines, hotels, climb operators or service providers concerned. A transfer to another package less than 30 days prior to departure does not constitute an amendment but entails the cancellation of the original booking and is subject to the appropriate cancellation fees stated in the clause of “Cancellation Policy”.

In the event of cancellation of booking by Client, a written notice must be provided. The following cancellation charges must be borne by the Client and the travelling companions as follows:-

Number of days between tour commencement and receipt of cancellation notice:
30 days or more (50% of tour cost)
15 to 29 days (75% of tour cost)
08 to 14 days (85% of tour cost)
04 to 07 days (95% of tour cost)
Less than 04 days or No Show (100% of tour cost)

For tour products or individual components supplied by 3rd parties, e.g. Air Tickets, Hotel/Lodge Bookings, etc, cancellation fees under the terms and conditions of the respective 3rd parties shall apply plus a minimum handling charge of RM50 per service per person.

Are tour packages booked at refundable?
For cancellation before tour commencement, the refund will be based on the Cancellation Policy as stated above. There would be no refunds for cancellation after the tour has commenced or for any unused tour services including but not limited to transfer, meals & accommodation, sightseeing or any other services not utilized.
Is there a 24 hours hotline for me to call during an emergency?
Yes. In an emergency you should call the following number: +6 016 232 3998
What are your operating hours?
Our normal operating office hours is as below:

  • Monday to Friday – 8:30am to 5:30pm
  • Saturday – 8:30am – 1:00pm
  • Closed on Public Holidays

Should you need to make a reservation outside office hours,
you could contact our operation hotline at +60 16 2323998

Why are there MYR and RM in Malaysian currency?
The Malaysian Ringgit is the currency of Malaysia. The currency code for Ringgits is MYR, and the currency symbol is RM.
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