Frequently Asked Questions
Got a question? Feel free to contact us
Safe to book with us
Yes. It is definitely safe to book with Asian Overland Services as we are listed with Sabah Tourism Board as licensed local operator. Please be aware that there are several reported fraud/bogus promising websites selling the tours packages without licensing. They can operate from other parts of the world. Do ensure you should receive proper invoice, confirmation & tour itinerary from legal local operators with indication of company address, contact numbers and vehicle type. Do not let these scammers spoil your vacation.
Why Choose Asian Overland Services?
We are a leading licensed Land Tour Operator in Malaysia, supported the Malaysian Association of Tour & Travel Agents (MTTA). We have a strong network in Borneo and serve thousands of tourists from around the world every year.
Our Tourist Guides are licensed by Ministry of Tourism & Culture Malaysia.
Our tour packages rates are most competitively price with a high standard service quality, with no hidden costs.
We provide clean and reliable vehicles for you to travel comfortably in while on tour.
We provide personalized and dedicated services – your holiday trip can be tailor-made to include tour or with multiple tours, accommodations anywhere in Sabah.
Your safety is always our highest priority and our tour guides are trained to handle crisis and emergencies.
When is a good time to visit Sabah Borneo?
Are your tours conducted daily?
What is a SIC (Seat in Coach)?
What types of transportation are used usually in a tour?
What type of food is typical of Borneo?
Do I need malaria vaccination or tablets when travelling in Sabah?
If you are traveling to tourist areas such as Kota Kinabalu city, beaches, or tour destinations listed in our website, it is not necessary. If you are traveling to Sandakan, Tabin, Danum Valley, etc. for wildlife sightings or jungle trekking, we advise all our guests to take all preventive measures against mosquito bites especially during dusk to dawn.
To minimize the risk of being bitten, it is advisable to wear clothes that cover most of your skin and to use insect repellent. Also it is advisable to keep your chalet door close from dusk to dawn to prevent mosquitoes entering your room, sleep in air-conditioned or well-screened rooms.
If you need to take preventive medicine, discuss with your doctor the best ways for you to avoid getting sick with malaria.
Do you cater for special dietary requirements?
Absolutely. Please inform our sales consultant when making a booking and upon receiving your tour itinerary, please ensure your dietary requirement is written clearly. Though vegetarians can be easily accommodated in most areas, options typically leave out the meat rather than adding vegetarian mainstays such as tofu, beans, or nuts.
Vegetarianism represents only a very small section of our population.
Please note that unfortunately, we cannot guarantee that special requirements can always be met. In tour packages where meals are served buffet style, we suggest that you leave out the meat.
Is it best to pre-book the tours?
We do accept last minute booking but subject to tour availability. However for a peace of mind and confirmed departure of tours, we suggest that you pre-book at least one week in advance especially for tours that involve accommodation.
Do you offer discounts if we book multiple packages with you?
How can I customize my tour?
Will I pay more for a customized tour?
How do I make a booking?
What is the best payment method for my booking?
- Direct Bank-In or Wire Transfer – Malaysian Ringgit
- Credit Card Payment (3% Convenience Fee) – Charged in Malaysian Ringgit
RINGGIT MALAYSIA (MYR):
Account Name: ASIAN OVERLAND SERVICES TOURS & TRAVEL SDN BHD
Bank Name: STANDARD CHARTERED Bank
Swift Code: SCBLM-YK-XXXX
Bank Account No: 312-143-280-684
Bank Address: No. 36, JALAN SULTAN ISMAIL, 50250 KUALA LUMPUR.
Bank Branch City/Town: KUALA LUMPUR, MALAYSIA
I have an emergency and I can’t proceed with the tour
Absolutely! However, we have term and condition that we observe, as we have arranged fees and payment to secure on the reservation of your tour therefore this term below will apply;
Amendment to bookings after payment is made will be charged at a minimum of RM30 per service amendment in addition to any charges as levied by the airlines, hotels, climb operators or service providers concerned. A transfer to another package less than 30 days prior to departure does not constitute an amendment but entails the cancellation of the original booking and is subject to the appropriate cancellation fees stated in the clause of “Cancellation Policy”.
In the event of cancellation of booking by Client, a written notice must be provided. The following cancellation charges must be borne by the Client and the travelling companions as follows:-
Number of days between tour commencement and receipt of cancellation notice:
30 days or more (50% of tour cost)
15 to 29 days (75% of tour cost)
08 to 14 days (85% of tour cost)
04 to 07 days (95% of tour cost)
Less than 04 days or No Show (100% of tour cost)
For tour products or individual components supplied by 3rd parties, e.g. Air Tickets, Hotel/Lodge Bookings, etc, cancellation fees under the terms and conditions of the respective 3rd parties shall apply plus a minimum handling charge of RM50 per service per person.
Are tour packages booked at www.exodusborneo.com refundable?
Is there a 24 hours hotline for me to call during an emergency?
What are your operating hours?
- Monday to Friday – 8:30am to 5:30pm
- Saturday – 8:30am – 1:00pm
- Closed on Public Holidays
Should you need to make a reservation outside office hours,
you could contact our operation hotline at +60 16 2323998